FAQ

How far ahead of the pickup time should I place my reservation?

Chauffeur availability can be guaranteed 2 hours in advance. Reservations less than 1 hour before the pickup time can be made but a Chauffeur may not be available. Nonetheless in this instance, Sydney Corporate Limousines ("SCL") will make the best attempt at providing you with a Chauffeur.

How do we find our Chauffeur after our flights arrival?

Our Chauffeurs meet their passengers at the exit from customs inside the airport terminal. The Chauffeur will be waiting under the limousine sign opposite the customs exit. Chauffeurs will hold a sign board with the passenger's name and flight number written on it.

What happens if the flight is delayed?

All flight arrival times are checked with the airline. Should the plane arrive early or late, the Chauffeur will be there. Please check the policies section for more detailed information.

How long will the Chauffeur wait for us to clear customs once the plane has landed?

Once the plane has landed, the Chauffeur will wait 45 minutes at no extra charge. The Chauffeur will then wait another 30 minutes, making a total of 1 hour 15 minutes, but will charge the standard rate for the waiting time. After 1 hour 15 minutes the credit card will be charged at the full fare plus waiting charge.

At what point during the service is my credit card charged?

Once a booking is made, the credit card details are held as security. Upon completion of the journey, the credit card will be charged.

Can I smoke in your cars?

Please respect our Chauffeur’s health and do not smoke in our cars.

What methods of payment do you accept?

SCL accepts Visa, MasterCard, American Express, Diners Club and JCB. Additionally cash and Cabcharge payments can be made directly to the Chauffeur. Cheques will only be accepted for invoice payments.

Is it possible to make the journey payment in cash instead of using the credit card number that was provided with the reservation?

This is definitely possible. Cash payments will be accepted by our Chauffeurs.

For reservations based on a fixed time, if for example I hire a car for 8 hours, but I realise that after pick-up that I require less time, for how many hours will I be charged?

Sydney Corporate Limousines will only bill you for the time used, the minimum charge is one hour.