Policies
By placing a reservation with Sydney Corporate Limousines TM (“SCL”) you acknowledge and agree to the following policies and further, expressly authorise SCL to charge your credit card in full for all charges relating to your reservation, including, but not limited to, charging in full for the reservation should you be considered a no-show. Service is deemed rendered if you do not cancel your reservation before the cancellation period, whether you enter the vehicle or not.
Account opening
A credit or debit card number is required to open an account with SCL. Individual accounts must also be accompanied by a credit card number.
Cancellation policy
SCL requires that cancellations are received by telephone no less than 2 hours prior to the scheduled pick-up time. Failure to cancel in time will result in a charge of the full reservation. No administration fee is charged for cancellations.
For international flight cancellations, no cancellation charge will be made.
Privacy policy
SCL will not sell, rent or distribute any of your personal and / or financial information to external parties. SCL reserves the right to use the information supplied to provide requested services and collect payment for services rendered in accordance with our rates and policies.
Airport arrival waiting time
SCL provides up to 20 minutes of free waiting time for domestic arrivals or 45 minutes for international arrivals. This free time is for you to disembark, pick up your luggage and clear customs. The driver will then wait another 10 minutes for domestic or 30 minutes for international, making a total of 30 minutes or 1 hour 15 minutes respectively before considering the passenger a “no show”.
Monitoring flight arrival times
SCL monitors all flight arrival times when a correct flight number is provided.
In the unfortunate circumstance that your flight is delayed over 2 hours, SCL will wait for you upon your arrival at no extra charge. Please note that once the airplaine has landed, the “Airport arrival waiting time” policy applies.
Point to point transfers
SCL provides up to 15 minutes of free wait time for non-airport related reservations. The Chauffeur will then wait another 15 minutes before considering the passenger a “no show”.
No-show policy
For international airport pickup, once a passenger is considered a “no show” according to the airport arrival waiting time condition, the passenger will then be charged the full reservation plus 30 minutes waiting fee.
For domestic airport pickup, once a passenger is considered a “no show” according to the airport arrival waiting time condition, the passenger will be charged the full reservation plus 30 minutes waiting fee.
On all non airport related reservations the passenger will be considered a “no show” according to the point to point transfer condition, the passenger will then be charged the full reservation plus 30 minutes waiting fee.
In the instance that the maximum waiting time has been reached, the Chauffeur will wait longer if instructed to do so by telephone. In this case the extra waiting time will be charged in 30 minute increments.
Change policy
SCL requires that all changes are received by telephone 1 hour prior to the pick-up time. If a reservation change cannot be made in time, it will result in a cancellation and you will be charged for the entire reservation.
Rates
SCL rates include all excess out of pocket charges, such as: road tolls, parking, airport fees plus GST of 10%. A credit card surcharge of 11% applies to all non-cash payments. Pricing for special events such as Christmas, New Years Eve and sporting event finals will be provided on application.
For rate details please read the rates section or contact our office.
If you choose to provide a gratuity or tip it is at your discretion.
Payment Methods
Tax invoice statements can be forwarded to the client if required. SCL accepts Visa, MasterCard, American Express, Diners Club, Eftpos and JCB.
Cash and Cabcharge payments can be made directly to the Chauffeur. Cheques will only be accepted for invoice payments.
Business partner service policy
SCL uses, at its own discretion, business partners to provide transportation services for our clients.
Lost or damaged items
SCL and its business partners are not responsible for items that are left in the vehicle, are lost or damaged. SCL reserves the right to charge a delivery fee for returning lost items if found.
SCL business partners and their Chauffeurs will assist with luggage but assume no liability.
Uncontrollable Acts
SCL and its business partners are not responsible for circumstances that are beyond our control.
Including, but not limited to traffic congestion, road closures, accidents, flight delays, weather delays, road closures etc.
Vehicle damage/cleaning
The party paying for the reservation is responsible for all damage and/or cleaning charges incurred by the passenger/s, including but not limited to: vomit/sickness (AUD100 cleaning fee), drinks spillage (AUD 50 cleaning fee), burns AUD250 (replacement/repair), upholstery tares (AUD250 - 500, replacement/repair) and/or opening a car door into another vehicle or stationary object (AUD500-1000) etc.
Termination by Chauffeur
SCL reserves the right to immediately cancel any reservation without refund if the Chauffeur feels that the passenger/s is/are placing the Chauffeur, passengers or limousine in danger. If the passenger/s is/are in the possession of any illegal material and/or substance, the service will be cancelled without refund. This is without exception.